Google allows customers to publicly post a review about their experience at your practice. One of the best ways to encourage future patients to leave a positive reviews is to respond to the current ones. Not only does leaving a response show your concern to the original reviewer, it also makes that positive review stand out on your listing & influences other people to leave their own reviews.
To manage your Google Reviews, follow the steps below:
Step 1: Click on “Manage reputation” from the left menu
Step 2: Select“On Google”
Step 3: Go to the “Google Reviews” section
Step 4: Scroll & see a list of all the reviews from your patients on Google.
Step 5: Select “Reply” to respond to the feedback and click Post Reply to publish it on Google.
Step 6: You can also delete your response by clicking the “Delete” button once your reply is posted. This can help correct any errors in your response & send a new response.