Refund and Cancellation Policy

1. Scope

This policy applies to subscription fees for the Kulcare Platform that you pay to Kulcare India Private Limited. It is part of our Terms of Service.

2. No refunds for paid periods

Subscription fees for a billing period are not refundable after you pay them. This includes a period that you used only in part, and modules or user seats that you did not use.

3. How to cancel

• You can cancel your subscription at any time. Use the billing settings in your account, or send an email to [email protected].
• Cancellation stops the next renewal. We do not charge you again.
• You keep access to the Platform until the end of the period that you paid for.
• Before your access ends, you can export your data, as our Terms of Service describe.

4. Removing a module or changing to a lower plan

If you remove a paid module or change to a lower plan, the module stays active until the end of the period that you paid for. Then it stops. The lower price applies from your next billing period.

5. Charges in error

If we charge you twice for the same invoice, or charge you an incorrect amount, tell us within 30 days of the charge. After we check the charge, we refund the extra amount to your original payment method within 7 business days. Your bank can take more time to show the refund in your account.

6. Failed payments

Sometimes your bank takes the money but the payment fails. Your bank or our payment partner usually returns the money automatically within 5 to 7 business days. If you do not get it back, contact us with the transaction details.

7. Contact

For questions about billing, refunds or cancellation, contact us:

• Kulcare India Private Limited
• Address: A-621, Bestech Business Towers, Sector-66, Mohali, Punjab, India
• Email: [email protected]
• Phone: +91-8070080710