Privacy Policy

1. Who we are

Kulcare India Private Limited ("Kulcare", "we", "us") operates the website kul.care and the Kulcare software platform (the "Platform").

This policy applies to visitors of our website, people who book a demo or contact us, and users of Kulcare customer accounts.

2. Our role under the law

We follow the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and the rules made under these Acts.

For data that you give us through this website, and for account and billing data, Kulcare is the Data Fiduciary.

Our customers are healthcare providers and facilities. They enter data into the Platform, which can include data about the people they serve. For that data, the customer is the Data Fiduciary and Kulcare is the Data Processor. We process it only on the customer's instructions and under our agreement with the customer.

If your data is in a customer's account and you want to use your rights, contact that provider or facility first. We help our customers to answer such requests.

3. Data we collect

• Contact data: your name, phone number, work email, designation, facility type and city, when you book a demo or contact us.
• Account data: name, email, phone number, role and login records of people who use a customer account.
• Billing data: billing name, address, GSTIN and payment status. Our payment partners process card, UPI and bank details. We do not store full card numbers.
• Technical data: IP address, browser type, device type, pages visited and error logs.
• Customer content: records, files and other data that customers store in the Platform.

4. How we use your data

• To provide, operate and support the Platform.
• To schedule demos and to reply to your questions.
• To send invoices and to collect payments.
• To keep the Platform secure, to prevent misuse and to keep audit records.
• To fix problems and to improve the Platform.
• To measure the results of our advertising.
• To send service notices about your account.
• To send product news, but only with your consent. You can stop these messages at any time.
• To obey the law and to answer lawful requests from authorities.

5. Consent

We process personal data with your consent, or for a legitimate use that the DPDP Act permits.

You can withdraw your consent at any time. Send an email to [email protected]. The withdrawal does not affect processing that occurred before it.

6. Who we share data with

We do not sell personal data. We share data only with these parties:

• Service providers that help us run the Platform: cloud hosting and storage, SMS, WhatsApp and email delivery, payment collection (for example Cashfree) and demo scheduling (Calendly). A contract binds each provider to protect the data.
• Google, which measures the results of our advertising on this website. See "Cookies and advertising" below.
• Authorities, when the law requires it.
• A buyer or successor, if Kulcare merges or sells its business. We tell you before this occurs.

7. Where we keep data

We keep data on secure cloud infrastructure. Some service providers can process data outside India. When this occurs, we transfer the data only as Indian law permits.

8. How long we keep data

We keep personal data only for as long as we need it for the purpose in this policy, for our contract with a customer, or for a legal obligation.

We keep customer content for the duration of the customer agreement. After the agreement ends, we delete or return the data as that agreement and the law require.

9. How we protect data

We use reasonable security practices, as the Information Technology Act, 2000 and its rules require. These include role-based access, separation of each organization's data, access controls and audit logs.

No system is fully secure. If a personal data breach occurs, we tell the affected customers, the affected people and the Data Protection Board of India, as the law requires.

10. Your rights

Under the DPDP Act, you have the right to:

• Get a summary of your personal data that we process.
• Correct, complete or update your personal data.
• Ask us to erase your personal data, when we no longer need it.
• Make a complaint and get it resolved.
• Name another person to use your rights if you die or cannot act.

To use a right, send an email to [email protected]. We reply within the time that the law sets. If you are not satisfied with our reply, you can complain to the Data Protection Board of India.

11. Children

This website and the Platform are for businesses and their staff. They are not for people under 18 years of age. Customers who enter data about children into the Platform must get verifiable consent from a parent or lawful guardian, as the DPDP Act requires.

12. Cookies and advertising

This website uses the Google tag (gtag.js) from Google Ads. The tag sets cookies and collects technical data, for example your IP address, browser, device and the pages you visit. We use this data to measure which of our advertisements bring visitors to this website, and whether those visitors book a demo.

Google processes this data under its own privacy policy at policies.google.com/privacy. To control how Google uses your data for advertising, go to adssettings.google.com. You can also block or delete cookies in your browser settings.

Some parts of the page load from other services, for example the Calendly scheduler, web fonts and images. These services can also set cookies or collect technical data under their own privacy policies.

13. Changes to this policy

We can change this policy. When we do, we update this page and the date at the top. If a change is important, we also tell our customers by email.

14. Grievance Officer

For questions or complaints about this policy or about your personal data, contact our Grievance Officer:

• Grievance Officer, Kulcare India Private Limited
• Address: A-621, Bestech Business Towers, Sector-66, Mohali, Punjab, India
• Email: [email protected]
• Phone: +91-8070080710